Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Our tech help Department is online day and night to handle every one of your help questions. Every single ticket you post to us shall be answered within up to 60 mins. If your situation requires aid from an admin, we are going to forward the ticket to the person in charge and will notify you that the problem is under control.

  • Top quality support service

  • Professional Client Help And Support Service

  • We provide you with 7 days a week tech help via a ultra–fast ticketing platform included in your Control Panel. You can e mail us whenever you want about any of the software packages that come pre–installed on your virtual server, such as the desired OS, the server management panel and our custom designed Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A complete and consistently updated article base is built into our in–house built Control Panel. It includes quick tips on how to carry out all of the basic website managing duties. The Help section provides in–depth how to articles and reviews and step–by–step video tutorials. You can access the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.