A 99.9% Server Uptime
Our cloud hosting platform is based on a solid, world–class hardware configuration and a strongly customized Linux distribution. So, no matter what your web site is, or how many visitors you have, or even in case there is a distributed denial–of–service assault, our servers will remain up and running and your websites will stay accessible online.
Our Linux cloud hosting service packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it’s vital to also build your own network infrastructure. That’s why we built a custom internal network in all our data center facilities. Based on top–class Juniper switches and routers, our internal network allows for stupefyingly fast data transmission speeds and is fully redundant.
Hence, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, no matter which web hosting offer you’ve opted for.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money at stake, you can’t feel truly secure. This is why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel content with our service or in case you need to get an even more robust web hosting solution, such as a VPS service or a dedicated service – we’ll give you a full refund, with no hidden costs or return taxes.
24/7 Technical Support
If you operate a hosting company, your support engineers are of vital importance. Because of this, we have punctiliously hand–picked a highly professional group of support engineers, each with lots of years of training behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are responded to within sixty minutes and our average response time is below twenty minutes!