Client Support Channels
A Sixty–Minute Response Time Guarantee
Each help request you send to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail needs additional assistance from an administrator, we’ll forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Managed Services package, any of the services included there will be carried out at a time that suits you.
A First–Class Client Support Service
Should you require help with the Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, don’t hesitate to get in touch with the client support team at any moment via the ticketing system. Also, in case you need help administering your dedicated server, you can make use of the Managed Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, data backup disk storage space, etc.
A User–Friendly Help Area
We have provided our Control Panel with a comprehensive knowledgebase, which offers detailed explanations of all its features and functionalities. Plus, we have prepared exhaustive video tutorials that will further show you how to perform a given operation or troubleshoot a regularly experienced issue. All the instructional articles and the tutorial video clips are easily accessible from each Control Panel section via the Help and Videos buttons in the upper right corner.