1 hour ticket response
We are committed to offering a fast and accurate solution to each ticket sent by a customer. Our skillful help desk support staff representatives will examine your question and will offer you the best option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average ticket response time has proved to be 20 minutes.
An Outstanding Tech Support Service
Our support staff representatives possess immense experience in the Linux cloud hosting service sector and are capable enough to deliver a rapid answer to your problem. If, however, the problem at hand is not within the competency of a client support engineer, the support ticket will be sent to a developer or administrator for additional assistance.
An Easy–to–Navigate Help Center
To help you find a quick hint on how to use a specific service, we have integrated a very intuitive Help Center section in your Control Panel. You can browse through a huge selection of web hosting account administration articles and website management articles, have a glance at the F.A.Q. database or check out our instructional video tutorials.