Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with lots of other hosting providers, the support ticket system that we’re using with our Linux cloud hosting service is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember different login credentials, since you will be able to manage your tickets and the hosting account itself in a single location. So, in case you’ve got an inquiry or bump into an issue, you can get in touch with our client care staff representatives immediately. Our ticketing system includes a smart search option. This implies that even in case you’ve submitted a multitude of tickets through the years, you’ll be able to track down the one that you want without any difficulties. Plus, you can see knowledge base recommendations for resolving commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything in a single location, which is the reason why we have implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will permit you to handle the communication with our customer support staff together with your disk space, which suggests that you will not need to memorize additional logon credentials for a different admin dashboard. You’ll be able to submit a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the content hosted in your account. On top of that, you can go through older tickets using a clever search option or take a look at applicable help articles, which offer solutions to commonly experienced obstacles. The inbuilt trouble ticket system is monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.