Live Chat Support

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When your hosting provider offers live chat support, you will be able to talk with an agent live and find out useful information or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk with a live person is that you need just a computer with Internet connection, therefore you won't pay any charges if you are in a different country or state. In addition, it will be simpler to copy and paste details such as domains, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The live chat is also a considerably faster approach to contact your hosting service provider's support team in comparison to using a ticketing system. What's more, when some situation requires some more time to be resolved, you're able to do something else entirely while you wait for guidance on the live chat, so that you will not lose time - something that's impossible when you're on the phone.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of problems are often resolved if you speak with a live person, we supply a live chat service for all of our prospective and existing clients. The chat is available every single day and our customer support agents can assist you with a variety of questions and issues. If you aren't our customer yet, you'll be able to find out more about our cloud hosting plans and the hosting environment in general so that you can be certain that your websites will function properly on our servers. If you already have an account and you've got some questions or you encounter any problems with some of our solutions, you'll be able to join us on our live chat and we can supply you with the needed details or help you troubleshoot the issue. You'll need to open a support ticket for specific issues that need more time or the expertise of a system administrator, still for the majority of common troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on weekends and holidays. It's the best way to find out more details about our semi-dedicated service in case you do not have an account yet or to have a problem resolved in case you are a customer and our customer care agents will assist you instantly no matter what time of the day you join our chat. If you're unsure which plan is better for your websites, in case you need a piece of advice whether you need a particular upgrade and how to order it or when you experience troubles setting up an e-mail account on your machine, you're able to get in touch with us and we'll supply you with the necessary info as soon as possible. Our live chat is accessible even after our telephone lines are off for the day, so if you have an account with us, you can rest assured that you will always find quick assistance with any kind of question or problem that shows up.