If you ever have any enquiries connected to the web hosting service in general or if you encounter a problem with your websites, you will need to contact the respective hosting provider’s tech support team. It may not make any difference how soon they’ll answer if you have an inquiry of a general nature, but an issue such as an ill-applied software application update, for example, may result in your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a hand, the longer the site will be inoperative. If you offer goods or services online, any outage will adversely influence your site and you can lose existing or prospective customers. Many hosting providers, predominantly resellers, reply to support tickets and emails within 24 hours, but in the Internet realm this is way too long, since visitors will scarcely ever return to a site that is not working properly for an extended period.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting service come bundled with a one-hour response time guarantee, which means that irrespective of what enquiry or difficulty you may have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both technical and sales matters. Our client care team representatives will be at your service 24/7, even on legal holidays and weekends, which means that you’ll obtain immediate help whenever you need it. We are aware of exactly how precious time can be, so by the time we reply to your ticket or e-mail, we’ll have enquired into the issue and, if we haven’t come up with a solution, we will give you more information on what you have to do on your end – if the case necessitates this. With our support service, you can be sure that there will be someone to help you straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team representatives will be at your disposal at all times and they will respond to any ticket that you submit from our hosting Control Panel within maximum one hour. The response time is guaranteed regardless of whether you’ve got a general query relating to your semi-dedicated server or you come across some complication and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to help you out, as we are available 24/7/365 to tackle any technical, billing or general issue. If you get in touch with us about anything that’s within our capabilities, we’ll solve it before we respond to you, which suggests that you won’t have to wait around for hours or even days while the problem lasts. If there’s something that you have to do on your end, we will give you the needed details – what workable solutions to try out, what actions to take, etc.