Customer Support

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The client support that you can receive from your cloud hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got some technical trouble with a current account. Prompt and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine website hosting provider not from a reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a couple of days so as to get a response to any question, therefore your sites may stay offline for quite some time. Alternatively, a provider that offers various means of communication and has a tech support staff that is available at any time will assist you to right away and help you decrease or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services include 24/7 support along with several options for contact. If you don't have an account yet, you can easily phone us or use our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service that you can't use effectively. If you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. In contrast to the vast majority of suppliers out there today, we answer to all the tickets within the hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general queries. Our agents can help you find the right package or provide you with information about our servers, so as to verify if the system requirements for your sites are met. If you're an active client, you can also contact us via electronic mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that when you use these two ways of contact, you'll get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other companies, even big ones, you can compare the response time as it usually takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we provide comes with 24/7 customer and tech support, so if you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it will be much easier to monitor what is going on. The maximum warranted response time for all emails and tickets is one hour, but it hardly ever takes that long to receive assistance. When you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone if you operate a whole server, that's why each and every dedicated server that we provide features 24/7 support with 1-hour reply time warranty regardless of the matter. The service is absolutely free for all problems with the server or the software that was installed from our administrators during the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing area or you could send an email message, and the actual response time for either of these rarely surpasses 30 minutes as we have admins available round the clock. If you require general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can use our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to include to your server package through your billing Control Panel.