One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting service come bundled with a one-hour response time guarantee, which means that irrespective of what enquiry or difficulty you may have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both technical and sales matters. Our client care team representatives will be at your service 24/7, even on legal holidays and weekends, which means that you’ll obtain immediate help whenever you need it. We are aware of exactly how precious time can be, so by the time we reply to your ticket or e-mail, we’ll have enquired into the issue and, if we haven’t come up with a solution, we will give you more information on what you have to do on your end – if the case necessitates this. With our support service, you can be sure that there will be someone to help you straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support team representatives will be at your disposal at all times and they will respond to any ticket that you submit from our hosting Control Panel within maximum one hour. The response time is guaranteed regardless of whether you’ve got a general query relating to your semi-dedicated server or you come across some complication and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to help you out, as we are available 24/7/365 to tackle any technical, billing or general issue. If you get in touch with us about anything that’s within our capabilities, we’ll solve it before we respond to you, which suggests that you won’t have to wait around for hours or even days while the problem lasts. If there’s something that you have to do on your end, we will give you the needed details – what workable solutions to try out, what actions to take, etc.