Installation And Troubleshooting

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When you get your own web server, you will have more freedom in regards to what you can install and run compared to a shared hosting account. With a shared service, you've got access just to your own account, thus you are not able to install server-side software. While this is not a concern for most script-driven applications, there are some that have particular requirements and need specific software to be present on the server either for some additional features or for them to work at all. In the event that you have practical experience, you will not have any troubles to run the server, but if you do not, you may simply not have the knowledge to handle everything and use the script apps which you want. If this is the case, you'll be able to use our Installation & Troubleshooting upgrade, so our system administrators can arrange everything for you and assist you with any problems that you may come across.

Installation and Troubleshooting in VPS Servers

The upgrade is available with all VPS server plans which we offer and you could add it either during the signup or at any time later on via your billing CP. It features 60 minutes of custom work on your server, so our administrators can assist you with software installation or setup. They can also troubleshoot any piece of software which you have already installed if it doesn't work, so you'll not need to waste time to figure out what is wrong because they can assist you in a very quick and qualified way. As this is a one-time upgrade, you can get it just if you need it and if a given task takes less time, the rest of the minutes will be available for the future and will not be reset in the end of the month. This upgrade is helpful when you are unable to do something yourself or when you have our Managed Services upgrade, but the thirty minutes of custom work it provides are not enough for a specific task.

Installation and Troubleshooting in Dedicated Servers

You may add the upgrade to any of the dedicated service which we offer at any time that you need it. In case you need any custom work from our administrators just after your hosting server is ready, you may order the upgrade during the server signup process, or when you need something to be carried out later on, you can add the upgrade from your billing CP. The Installation & Troubleshooting service includes sixty minutes of work from our admins on your machine, so if you come across any issues to install a third-party piece of software or some app gives errors and doesn't work the way it should, our experts can help you in a very timely manner. If a task takes less than an hour, the remaining time will be available for future tasks and you'll be able to see it in the billing area. This upgrade is ideal in the event that you do not have much experience with managing a hosting server or if you use our Managed Services upgrade, but you run out of the 30 minutes custom work it comes with.